How to Create and Edit a Support Service

Why does it matter?

Oftentimes, your program participant need support in areas other than job opportunities and skills training. Resources such as professional attire, transportation assistance, and daycare services are a few examples we often see. As you can tell, these can be crucial for your program participant as they seek career fulfillment. Support Services are traditional services that will help with a variety of basic and social care needs. Support Services do not include events such as job fairs or resume review sessions or job training programs.

See How to Add an Event To Resources or How to Add a Training Program to Resources as needed.

Navigation

To access the Social Services section of Resources do the following

Login to your RiseKit account at Staff Portal
Move your mouse toward the left-had navigation.
You should see links that show the following options
Home
Chat
Pathways
Directory
Resources
Click on Resources
At the top of the page you will see Support Services, Training Programs, Job Opportunities, and Events. Make sure to select Support Services

How to Add the new Support Service

Adding a Support Service is incredibly simple with RiseKit. Follow the steps below to add a Support Service.

On the Support Services tab on the resource page, click the + Add Link button on the top right corner.


You should see a modal appear that will guide you through the step-by-step process of adding a Support Service.

Creating a link entry

Step 1: Enter the basic details of the Support Service, then choose Next Step

URL/Direct Link: This is a link to the Support Service. This can be a description of the support service, the application page for the support service, or a link to a flyer about the support service.
Custom Link Title: This is the name of the social service. Include the Organization Offering the service as well as the name of the service - Example: ACME Corporation: Internet/WiFi Assistance
Link Description: Include some key information about the service to provide participants with information about the service. For example, include Hours of Operation, Age Requirements, Support Offered. Example: WiFI Assistance up to $50 per month. Call 555-555-5555 to make an appointment for support. Must be a SNAP recipient to qualify.
Expire Date: If this support service has an end date, include that here. If this support service is available indefinitely, leave this blank.
Location: Select whether the Support Service is offered REMOTELY or ONSITE. If the Support Service is onsite, include the address by typing it into the Address box.
Criminal Record Friendly: Select whether this Support Service is open to applicants with criminal records.

Step 2: Support Service Details. Add additional Support Service Details, then choose Next Step


Associated Organization: Type in the name of the organization providing the Support Service
Primary Supportive Service Type: Select the Support Service type that most closely relates to the support service from the drop down menu. Only one selection may be chosen.
Support Service Type: Select a secondary Support Service type (if applicable)

Step 3: Link Sharing Options.


Choose Share with Entire Network and then select Publish Link Entry

Editing a Support Service

To edit a Support Service that you have previously posted, follow the steps above to get to the Support Service section. Here you can search for the Support Service you need to edit by keyword as well as sort by date the Support Service was posted or filter by support service type, location, other filters, etc.

Note, if you did not create the Support Service, you will not have the ability to edit the service. You can only edit Support Services that you originally created.

Click View Details to open up the Support Service.



Select the Pencil Icon/Edit in the top right corner. (See in above photo)

Navigate to the area where you need to edit the information using the Back or Next Steps buttons.


When you are done editing, choose Next Steps until you get to Step 3: Link Sharing Options and choose Update Link Entry

Updated on: 21/06/2023